Position Description: Full Time Team Member/Hospitality Professional

Reports to: FOH or BOH MOD/Operations Manager

Basic Function

The FOH Team Member role at Chick-fil-A is to ensure that the restaurant is able to perform its core functions in serving and hosting all guests and customers and supporting FOH Leadership.

The BOH Team Member role at Chick-fil-A is to ensure that the restaurant is able to perform its core functions in prepping, making, and packaging all food items. This role will also be responsible for maintaining the highest of standards in food safety and Chick-fil-A brand standard.

Essential Responsibilities

Arrive on time for your shift and report to the MOD to learn assignment
Be willing and able to work any position as assigned or asked to train in
Exhibit and embrace all critical Chick-fil-A strategies including the Core Four and Raving Fans
Learn and project the store’s Purpose Statement and Core Values
Know the Mission and Purpose statements for Chick-fil-A
Work to the best of your abilities while abiding all of our corporate and internal policies
Constantly look for opportunities to be Remarkable by providing Second Mile Service

Other Responsibilities

Learn continually by pursuing personal development, a better understanding of the business, and strong relationships inside and outside of Chick-fil-A.
Any other duties as assigned

Essential Abilities

Customer Service: Listens and responds effectively to the concerns of guests; commits to exceeding their expectations by striving for second mile service and guest recovery methods; asks for assistance from team members in order to meet customer needs while employing the Raving Fans Strategy.
Communication: Exercises a professional approach with others using all appropriate tools of communication (verbal, written, telephone, email, etc.); uses consideration and tact when offering opinions; is a master at exhibiting the Core Four; speaks using all appropriate examples of elevated language.
Basic Managerial Skills: Meets regularly with each person under his/her supervision; provides effective written and verbal feedback to those team members; demonstrates commitment to each person’s growth and development.
Integrity and Respect: Demonstrates respect of people and Chick-fil-A’s values. Leads by example. Maintains a respectful, diverse and inclusive work environment; treats others fairly without regard to race, sex, color, religion, or sexual orientation.
Staff development: Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; constructively helps and coaches others in their professional development; exhibits a “can-do” approach and inspires team members to be remarkable; develops a team spirit.
Cooperation/Teamwork: Helps to set a tone of cooperation within the team and across the store; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.
Initiative and Creativity: Prepares for problems or opportunities in advance, making constructive suggestions as needed; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates innovative solutions to problems.
Organization: Able to manage and prioritize multiple projects in a practical ways; creates detailed action plans; organizes and schedules people and tasks effectively.
Judgment: Makes sound decisions based on fact rather than emotion; approaches problems with strategically and analytically; uses logic to reach measurable solutions.
Reliability: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments; strives for operational excellence.
Flexibility: Remains open-minded and changes opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; adapts well to changing priorities, deadlines and directions.

Education – Skills - Expectations

Desire for service
Ability to work hard
Maintain open availability and work a minimum of 36 hours a week

Must possess a positive, can-do attitude, be detail oriented, and possess a basic knowledge of the food service and/or hospitality industry. Must maintain professionalism at all times, and work with others in a cooperative manner, even while working under pressure. Willing to engage actively in the physical work of a high quality food service operation. As a representative of Chick-fil-A and a member of the local community, must function in accordance with our corporate Mission and Vision statements as well as our store’s Purpose statement and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Chick-fil-A Saxony & I-69 we strive for excellence in all we do. We have become one of the most successful restaurants in the area and make every effort to provide our employees with life-changing experiences. Come join a team that feels like family as we wholeheartedly influence others to climb mountains.

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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay

Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

Flexible Hours

You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays

All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

College Scholarships

At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.